Pomona, CA

Expensive Returns and Uncomfortable

The discomfort of the pillow for me in one thing, but the fact that they advertise a 60 night free trial that actually makes you pay for the shipping of the return is what is unacceptable to me.  It’s going to cost me about $20 to ship and return this pillow, so I’m out $20 just for trying this product.  Don’t buy it unless you’re sure you will like it or else you’re paying for a trial basically.

From Hullo: As a small business, we make an honest attempt to balance customer service and sustainable business practices and try to be as transparent as possible about our return policy. We do not do any advertise or offer a “free trial” and clearly state that return shipping is the responsibility of the purchaser.

March 16, 2024