Frequently Asked Questions

Does Hullo ship internationally?

We hope to expand our shipping options in the future but currently we are only shipping Hullo within the contiguous United States.
Read more: Shipping & Return Policies

What are the advantages of buckwheat hull pillows?

Buckwheat hulls have several advantages over traditional pillow fill like foam or feathers. Most significantly, buckwheat hull pillows do not collapse under the weight of your head. The buckwheat hull fill conforms perfectly to the unique shape of your head and neck providing support that most pillows lack. This allows the weight of your head to be evenly distributed, which will prevent any undue stress on the muscles in your neck and back. In addition, buckwheat hulls do not conduct or reflect heat as much as synthetic fills, and are more breathable, keeping you cool all night long. The fill can be adjusted to provide the thickness you prefer. Buckwheat pillows are also an economic choice – they tend to have a much longer life span than most pillow types.
Read more: What are the Benefits of a Buckwheat Pillow? 

How many pounds of buckwheat hulls do I need?

The volume of buckwheat hulls is not an exact science as it depends on how tightly you pack them into their container. A general rule of thumb is that each pound of buckwheat hulls is approximately 200 cubic inches. One 10 pound bag of our hulls is generally plenty to fill a standard size bed pillow, with some extra hulls to spare. You could easily fill 2 or more smaller pillows with one 10 pound bag. If you have a particular application or project and aren’t sure how much you need, email us the approximate dimensions of your project and we’ll help you estimate how many hulls you need.
Read more: Pillow Fill Calculator

Is Hullo firm or soft?

Many of us have acclimated to soft squishy traditional pillows, so a firm pillow might sound uncomfortable. Buckwheat hulls conform to the shape of your head and neck, eliminating any pressure points, so it doesn’t feel “hard.” It will comfortably cradle your head consistently all night without collapsing like soft pillow types. It can take some getting used to, but it’s worth it!

Is Hullo noisy?

Hullo buckwheat pillow makes a gentle rustling noise when moved. Most people adjust to the sound after a few nights on their new pillow. This video attempts to demonstrate the sound it makes.

What size package does Hullo ship in? How much does Hullo weigh?

A single standard Hullo ships in a box measuring 24 x 16 x 5 inches. The shipping weight of a single Hullo is approximately 10 pounds. Two Hullos ship in a box measuring 24 x 16 x 8 inches, with an approximate shipping weight of 20 pounds.

How do I adjust the buckwheat fill?

Depending on your personal preference, you may want to adjust the amount of fill in your pillow. The amount of fill influences both the pillow’s thickness and malleability. We want to ensure you have enough fill, so our pillows ship fully-stuffed. To remove hulls, be sure your pillow is standing on its end with the zipper facing up before you open it. Unzip the cover and use a cup to carefully scoop the extra hulls into a storage bag. Once you dial in your preferred amount of fill, you can fully enjoy the benefits of your personally adjusted pillow.
Read more: Adjusting the Fill of a Buckwheat Pillow 

Are your buckwheat hulls organic?

We take great pride in manufacturing the best pillow possible. With every purchase of buckwheat hulls from our suppliers, we painstakingly inspect all sources and purchase only the very best available. Buckwheat crops are grown without herbicides or pesticides and thus organic certification is not the most significant factor involved in our crop choice. When selecting hulls we are primarily concerned with the physical quality of the hulls; they must be intact (not crushed flat). We prefer certified organic when they’re available, but when a non-certified crop is of superior quality, we’ll select that one.
Read more: Buckwheat Hulls 

How long will Hullo last?

With proper care, your Hullo will last many years. Over time, the buckwheat hull fill will slowly become flattened and lose some of their elasticity. This can reduce air-circulation and loft. We offer top-quality replacement  buckwheat hulls which will extend the life of your pillow indefinitely.
Read more: When Should I Replace My Buckwheat Pillow’s Filling? 

Is Hullo made in the USA?

Hullo’s buckwheat hulls are grown, milled, and air-cleaned in North Dakota. Our pillows are cut and sewn in Minnesota. Our high-quality 12″ Dunlap zipper is made by Dunlap Zipper Company, based in Dunlap, Tennesee. Hullo’s labels are woven and printed in Colorado and woven in New York. Hulltex is a 100% American-owned company founded by three sleep-minded friends. Thank you for supporting American businesses!
Read more: Pillows Made in the USA?

Could I be allergic to buckwheat hulls?

While buckwheat pillows are described by some as being hypoallergenic, a small percentage of people could experience an allergic reaction to buckwheat flour residue which can remain from the milling process. We take extra care to purchase only buckwheat hulls that have been thoroughly cleaned of all leftover flour or other foreign material.
Read more: Are Buckwheat Pillows Hypoallergenic? 

What is your return policy?

60-day money-back guarantee — No questions asked. If for whatever reason you’re unhappy with your purchase, send it back to us and we’ll refund your credit card the purchase cost. Purchaser is responsible for return shipping costs.
Read more: Customer Service 

Can I heat or cool Hullo?

Cooling Hullo is possible and safe. Some chill their pillow in the refrigerator, freezer, or even outdoors in cold weather. While it is feasible and safe to cool your pillow in a refrigerator or freezer, never put your pillow in a microwave or conventional oven. It will reduce the moisture content in the hulls and is also potentially unsafe.
Read more: Heating and Cooling Pillows 

How do I clean a buckwheat pillow?

Hullo is designed to be used with your regular pillow cases, and therefore should not require cleaning very often. When it’s time to clean it, just unzip Hullo’s pillowcase and empty the hulls into a dry container. It is unnecessary to clean the buckwheat hull filling. Wash your pillowcase in cool water and air dry. Replace the hulls only once the pillowcase is completely dry.
Read more: How to Clean Buckwheat Pillows 

Oops, I had an accident and my pillow got wet. What now?

Hulls that get damp from water should dry out fine – putting Hullo in a sunny window might help speed up the drying process. If they get really wet, you can spread them out on some dry towels to speed the process. If the liquid you spilled is sticky, we recommend you replace them. We offer replacement buckwheat hulls of the finest quality to restore your Hullo to like-new condition at any time.

Have a question about buckwheat pillows? Ask us!