Thom Dougherty
Sedona, AZ

Large Zippered Sack, 60% Filled with Black Hulls

The bag/case/pillowcase that the hulls are in should be 60% smaller in order for it to hold the loft, shape and cooling properties of a genuine Japanese Buckwheat pillow. I now need to either manufacture a pillow case with the correct circumference for this pillow or else buy a less expensive but correctly filled and proportioned pillow on another site.

From Hullo: We immediately contacted the customer offering his choice of a full refund, a smaller size pillow, or some extra hulls to fill his pillow. The customer opted for additional hulls to address his concerns.

December 27, 2016