I got a recommendation from a patient for this pillow, but after the first night, it caused extreme head, neck, and shoulder pain! It was as hard as a rock. And it was also very loud every time you move to change positions to try to get comfortable with it. It is definitely not the pillow for us to sell to our patients when it causes extreme pain. The return policy is very misleading since the company gives you 60 days to return the pillow for a full refund, but when you ask to return the pillow they email you and ask you not to because of the impact on the environment. The pillow and the box weigh almost 15 lbs which will cost over $50 to ship back, and I will pay that to get the remaining refund. Companies that are misleading in the verbiage on their websites, or do not disclose that they do not pay for shipping on a return, and just leave out the information that your refund is minus your return shipping costs, is not a company my healthcare facility will do business with. The Hullo website on returns is misleading.
Note from Hullo: We try to be clear with our return policy on our website, which states return shipping is the responsibility of the customer. Return shipping cost depends on the carrier/service, but typically is nowhere near $50 for one pillow via standard ground shipping. As a small business, we do our best to balance value to our customers with operating expenses and our ecological footprint.